FREQUENTLY ASKED QUESTIONS
Yes, all the product images we display are taken from real objects and are professionally corrected to ensure that they are highly consistent with the actual products. We strictly control the appearance, process details, color, etc. of the products to ensure that the goods you receive meet the quality standards displayed on the website. If you have large-scale customization needs, we can also provide sample confirmation services to ensure consistency.
We provide a variety of customization services, including brand LOGO, color, packaging, button layout, voice prompt language, etc. You only need to provide the following information:
1. Required customization items (such as LOGO, appearance color, packaging, etc.);
2. Quantity requirements (we support MOQ);
3. Your brand design file (such as AI/PSD format).
We will provide proofing services after confirming the plan, and arrange mass production after the sample is confirmed. For detailed customization process and quotation, please contact our sales team.
We support returns due to quality issues. If the product you received has a functional failure, transportation damage, or does not match the order, please contact us within 7 days of receiving the goods and provide relevant pictures or video evidence. We will arrange a return or reissue service for you after verification.
⚠️ Returns are not supported for non-quality issues (such as mispurchase, subjective dissatisfaction, etc.), please understand.
Yes, we will mark out-of-stock items on the website in a timely manner and restock them regularly according to the supply chain situation. For popular models or customized products, if you have needs, you can contact us in advance to reserve or schedule production. We also support arrival notification service. Once the product is restocked, we will notify you as soon as possible.
We support global delivery. Regular orders can be shipped to major markets including North America, Europe, Southeast Asia, South America, and the Middle East. Please contact customer service to confirm the specific countries and regions that can be delivered before placing an order. For some remote areas or high-risk areas, the logistics costs and timeliness may be different. We will provide you with the most suitable transportation plan.